soloph Casino – Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply:

• "soloph," "we," "us," "our" refers to the soloph Casino platform operated at soloph.co.
• "You," "User," "Player" refers to any individual who accesses, registers on, or uses the soloph platform.
• "Account" means the registered account created by a User on the soloph platform.
• "Services" means all online gaming services, sports betting, live casino, slot games, bingo, and related features accessible via soloph.co.
• "Platform" means the soloph website at soloph.co, any soloph mobile applications, and all associated digital interfaces.
• "Wallet" means the PHP-denominated balance held within a User's soloph account.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government body regulating gaming activities in the Philippines.
• "KYC" means Know Your Customer — the identity verification process required for account withdrawal eligibility.

2. Acceptance of Terms

By accessing the soloph Platform, registering an Account, or placing any wager or bet through the soloph Services, you unconditionally agree to be bound by these Terms & Conditions, as well as the soloph Privacy Policy, Responsible Gaming Policy, and any additional rules or guidelines applicable to specific games or promotions. These documents collectively form the complete agreement between you and soloph.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the soloph Platform and close your Account if one has been created. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the amended Terms.

3. Eligibility

3.1 Age Requirement

The soloph Platform is strictly available to individuals who are at least twenty-one (21) years of age. This age requirement is mandated by PAGCOR regulations governing online gaming in the Philippines. By registering, you represent and warrant that you are 21 years of age or older. soloph reserves the right to request proof of age at any time. Accounts found to belong to individuals under the age of 21 will be immediately suspended, all pending wagers voided, and any deposited funds returned to the original payment method.

3.2 Geographic Eligibility

The Services are intended primarily for players physically located within the Philippines. It is your responsibility to ensure that your use of soloph is lawful in your jurisdiction. soloph makes no representation that the Services are appropriate or available in jurisdictions outside the Philippines, and accessing the Services from a restricted jurisdiction is done at your own risk.

3.3 Single Account Policy

Each individual may register only one (1) soloph account. Multi-accounting — the creation of more than one account by a single individual — is strictly prohibited and may result in the permanent closure of all associated accounts and forfeiture of all balances. Members of the same household are permitted separate accounts but may be subject to enhanced verification procedures.

4. Account Registration & Verification

4.1 Registration

To use the soloph Services, you must register an Account by providing accurate, current, and complete information including a valid Philippine mobile number. You must promptly update any information that becomes inaccurate. soloph reserves the right to reject any registration at its sole discretion without providing a reason.

4.2 KYC Verification

Prior to processing any withdrawal, soloph is required to verify your identity in accordance with PAGCOR regulations and applicable Philippine anti-money laundering laws (Republic Act No. 9160, as amended). You will be required to submit a valid Philippine government-issued identification document (such as a PhilSys National ID, driver's license, passport, or PRC ID) and, where required, proof of address and source of funds. Failure to complete KYC verification will prevent withdrawal of funds from your soloph account wallet.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your soloph login credentials. You must not share your password with any third party. soloph will never ask for your password via email, chat, or phone. Any activity conducted through your Account after login will be deemed to have been performed by you, and you will be liable for all such activity. You must notify soloph immediately if you suspect unauthorized access to your Account.

5. Deposits & Withdrawals

5.1 Deposits

All deposits must be made through the payment methods supported by soloph at the time of deposit, which include GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20. The minimum deposit amount is ₱100. soloph reserves the right to modify accepted payment methods, minimum deposit amounts, and processing times without prior notice. Deposits from third-party accounts are not permitted; you may only deposit using payment methods registered in your own name.

5.2 Withdrawals

Withdrawals are subject to completion of KYC verification. The minimum withdrawal amount is ₱100. Withdrawals are processed to the same payment method used for deposit where possible, or to a verified Philippine bank account or e-wallet registered in your name. soloph does not charge withdrawal fees. Processing times are estimated at 5 minutes for GCash and Maya, and same-day to 1 business day for bank transfers, subject to payment provider processing schedules.

5.3 Anti-Money Laundering

soloph is committed to compliance with Republic Act No. 9160 (Anti-Money Laundering Act) as amended by RA 10365. soloph reserves the right to delay, suspend, or refuse any transaction that it reasonably suspects may be connected to money laundering, fraud, or other financial crime. Suspicious transactions may be reported to the Anti-Money Laundering Council (AMLC) of the Philippines as required by law.

6. Bonuses & Promotions

soloph may offer bonuses, free spins, cashback, and other promotional offers to eligible players. All bonuses and promotions are subject to specific terms, including wagering requirements, minimum deposit thresholds, game restrictions, time limits, and maximum withdrawal limits. These specific terms are disclosed on the relevant promotion page within the soloph platform.

Attempting to exploit bonuses through fraudulent means, including but not limited to multi-accounting, collusion, use of automated software, or making deposits and withdrawals without genuine gaming activity ("bonus abuse"), is strictly prohibited. soloph reserves the right to void all bonuses, winnings derived from bonuses, and any associated Account balances where bonus abuse is detected, and to close the relevant Account without prior notice.

soloph reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Bonuses are not transferable between accounts and have no cash value until applicable wagering requirements are fully met.

7. Game Rules & Fairness

All games available on the soloph platform operate using certified Random Number Generator (RNG) technology where applicable, ensuring that all game outcomes are statistically random and cannot be predicted or manipulated. Published Return to Player (RTP) percentages for slot games are based on independently certified long-term statistical averages and do not guarantee specific outcomes for individual sessions.

In the event of a malfunction, technical fault, or disconnection during a game round, soloph reserves the right to void the affected game round and return the wager to the player's wallet. Winnings paid in error due to a technical malfunction, software error, or human error are not valid and will be reclaimed by soloph. The determination of whether a technical malfunction has occurred rests solely with soloph.

Specific rules for individual game types (slots, live casino, sports betting, bingo, fishing, crash games) are available within each game interface and supplement these general Terms & Conditions.

8. Prohibited Conduct

The following conduct is strictly prohibited on the soloph platform. Violation of any of these prohibitions may result in immediate Account suspension or termination, forfeiture of all balances, and where required by law, referral to Philippine law enforcement authorities:

• Creating more than one Account per individual
• Providing false, misleading, or fraudulent registration information
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform
• Collusion with other players to gain an unfair advantage
• Money laundering, fraud, or use of stolen or unauthorized payment instruments
• Attempting to exploit, hack, reverse engineer, or otherwise compromise the Platform or any game
• Chargebacks or disputes filed with payment providers for valid gaming transactions
• Harassment, abuse, or threatening behavior toward soloph staff or other players via any communication channel
• Using the Platform for any purpose other than personal entertainment gaming
• Accessing the Platform using proxy servers, VPNs, or similar tools to circumvent geographic restrictions

9. Intellectual Property

All content on the soloph Platform — including but not limited to the soloph brand name and logo, website design, game graphics, text, software, and proprietary features — is the intellectual property of soloph or its licensed providers and is protected by applicable Philippine and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal entertainment gaming purposes.

You may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any content from the soloph Platform without the prior written consent of soloph. Unauthorized use of soloph intellectual property will be pursued under applicable law.

10. Limitation of Liability

To the maximum extent permitted by Philippine law, soloph's total liability to any User arising from or in connection with the use of the Platform shall not exceed the total amount deposited by that User into their soloph wallet in the thirty (30) days preceding the event giving rise to the liability.

soloph shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising out of or in connection with your use of the Platform, regardless of the legal theory asserted and regardless of whether soloph has been advised of the possibility of such damages.

soloph is not liable for any losses resulting from Internet connectivity failures, device failures, power outages, or other factors outside of soloph's direct control that affect your ability to access or use the Platform.

11. Privacy & Data Protection

soloph processes your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. The collection, use, storage, and disclosure of your personal information are governed by the soloph Privacy Policy, which forms part of these Terms & Conditions and is available at soloph.co/privacy-policy.

By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for purposes of identity verification (KYC), fraud prevention, regulatory reporting, and service improvement. You may exercise your data subject rights as prescribed by RA 10173 by contacting soloph through the official support channel.

12. Responsible Gaming

soloph is committed to promoting responsible gaming. Gambling should be an enjoyable form of entertainment and is not an appropriate way to address financial difficulties. soloph provides the following responsible gaming tools, all of which are available through your Account settings:

• Deposit limits (daily, weekly, monthly)
• Loss limits (daily, weekly, monthly)
• Session time reminders and automatic session time limits
• Cool-off periods (temporary account suspension of 1–90 days)
• Self-exclusion (permanent account closure on request)

Once a self-exclusion request is processed, soloph will take all reasonable steps to prevent the re-opening of the excluded account. If you are experiencing problems related to gambling, please visit our Responsible Gaming page or contact the National Center for Mental Health (NCMH) Crisis Hotline at 1553 (available 24/7).

13. Account Suspension & Termination

soloph reserves the right to suspend or terminate any Account at any time, with or without prior notice, for reasons including but not limited to: breach of these Terms; suspected fraudulent activity; failure to complete KYC verification within a reasonable time; regulatory requirements; or where soloph determines in its sole discretion that continued account access poses risk to soloph, other players, or third parties.

Upon termination of an Account in good standing (i.e., not resulting from breach), any verified balance remaining in the wallet will be returned to the player's verified payment method, less any applicable bonus balances that have not met wagering requirements. balances forfeited due to breach of these Terms are non-refundable.

You may close your soloph account at any time by contacting customer support through the official live chat or email channel. Account closure requests will be processed within 5 business days.

14. Amendments to These Terms

soloph reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to registered users via the email address or mobile number on file, or via a prominent notice on the Platform, with a minimum of seven (7) days' notice before the changes take effect. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

It is your responsibility to review these Terms periodically for updates. The date of the most recent revision is displayed at the top of this page. If you do not agree with any amended Terms, you must cease using the Platform and close your Account prior to the effective date of the changes.

15. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. The Philippine Amusement and Gaming Corporation's regulatory requirements shall take precedence over these Terms where applicable.

In the event of any dispute arising out of or in connection with these Terms or your use of the soloph Platform, you agree to first attempt to resolve the matter by contacting soloph's customer support team. If the matter cannot be resolved through direct communication within thirty (30) days, either party may submit the dispute to the courts of competent jurisdiction in the Philippines.

Notwithstanding the above, soloph reserves the right to seek injunctive or other equitable relief in any competent court to protect its intellectual property rights or confidential information.

16. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, the soloph Platform, or your Account, please contact the soloph support team through the official live chat available on the Platform, or by email at support@soloph.co. soloph's support team is available 24 hours a day, 7 days a week.

For data privacy-related inquiries, including the exercise of your data subject rights under RA 10173, please direct your inquiry to the soloph Data Privacy Officer via the same contact channels above, clearly marking your message as a Data Privacy Inquiry.