soloph Casino – Privacy Policy

1. Who We Are

This Privacy Policy applies to the soloph Casino platform operated at soloph.co ("soloph," "we," "us," "our"). soloph is an online casino and sports betting platform serving Filipino players across the Philippines, offering JILI slots, live casino, sports betting, bingo, and related gaming services.

soloph is the Personal Information Controller (PIC) as defined under the Data Privacy Act of 2012 (RA 10173) with respect to the personal data collected through the soloph platform. We have designated a Data Privacy Officer (DPO) responsible for overseeing our data protection practices. Contact details for the DPO are provided in Section 15 of this Policy.

2. Personal Data We Collect

2.1 Registration & Account Data

When you create a soloph account, we collect your full legal name, date of birth, Philippine mobile number, and a password (stored in encrypted, hashed form — never in plain text). You may also optionally provide a username and profile preferences.

2.2 Identity Verification (KYC) Data

To comply with PAGCOR regulatory requirements and Philippine anti-money laundering laws, soloph collects identity verification documents when you request a withdrawal or when required by our compliance procedures. KYC data includes: scanned copies of a valid Philippine government-issued ID (such as PhilSys National ID, passport, driver's license, or PRC ID), a selfie or video verification where required, and proof of address or source of funds where applicable.

2.3 Financial Transaction Data

We collect records of all deposits, withdrawals, and in-platform transactions, including the amounts, timestamps, payment methods used (GCash account numbers, bank account details, e-wallet identifiers), and transaction reference numbers. We do not store complete credit or debit card numbers on our servers.

2.4 Gaming Activity Data

We collect records of your gaming activity on the soloph platform, including games played, bet amounts, game outcomes, session durations, and bonus utilization. This data is used for account management, responsible gaming monitoring, and service improvement.

2.5 Device & Technical Data

When you access soloph, we automatically collect certain technical data including your IP address, device type and operating system, browser type, referring URL, and session timestamps. This data is collected for security, fraud prevention, and platform optimization purposes.

2.6 Communications Data

Records of communications between you and soloph's customer support team (via live chat, email, or other channels) are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Collect Your Data

soloph collects personal data through the following means:

• Directly from you — when you register, complete KYC, make transactions, contact support, or update your account settings.
• Automatically — through cookies, server logs, and tracking technologies as you navigate the Platform.
• From third-party payment providers — GCash, Maya, and banking partners transmit transaction confirmation data to soloph to process deposits and withdrawals.
• From identity verification providers — where third-party KYC services are used to verify identity documents, they share verification results with soloph.
• From game software providers — JILI Games and other providers transmit game outcome and session data to soloph for account crediting and record-keeping.

4. Purposes of Processing

soloph processes your personal data for the following purposes:

• Creating and managing your soloph account and verifying your identity
• Processing deposits, withdrawals, and all financial transactions
• Verifying your age (21+) and eligibility to use the Platform
• Detecting and preventing fraud, money laundering, and other illegal activity
• Complying with PAGCOR regulations, RA 9160 (Anti-Money Laundering Act), RA 10173 (Data Privacy Act), and other applicable Philippine laws
• Providing customer support and resolving disputes
• Monitoring gaming activity for responsible gaming compliance
• Sending service-related notifications (transaction confirmations, security alerts, account updates)
• Improving the soloph platform, personalizing your experience, and recommending relevant games
• Sending promotional communications, where you have provided consent

5. Legal Basis for Processing

soloph processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012:

• Contractual necessity — processing required to fulfill the contract between you and soloph (account management, transaction processing, game service delivery).
• Legal obligation — processing required to comply with PAGCOR regulations, AMLC reporting requirements, tax obligations, and other applicable Philippine laws.
• Legitimate interests — processing necessary for fraud prevention, security monitoring, and platform improvement, where these interests do not override your privacy rights.
• Consent — for optional processing activities such as marketing communications, where you have provided explicit consent that may be withdrawn at any time.

6. Data Sharing & Disclosure

soloph does not sell, rent, or trade your personal data to third parties for marketing purposes. We share personal data only in the following circumstances:

6.1 Service Providers

soloph engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, Maya, BPI, BDO, UnionBank), identity verification providers, cloud hosting providers, customer support software vendors, and game software providers (including JILI Games). These providers act as Personal Information Processors (PIPs) under our instructions and are contractually bound to process data only as directed by soloph and in compliance with RA 10173.

6.2 Regulatory Authorities

soloph is required by law to disclose certain player information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by applicable regulation. Such disclosures are made strictly in accordance with legal requirements.

6.3 Corporate Transactions

In the event of a merger, acquisition, or sale of all or substantially all of soloph's assets, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer that materially affects your data rights.

6.4 Legal Proceedings

soloph may disclose personal data to law enforcement or other parties when required to do so by a valid court order, subpoena, or other lawful legal process under Philippine law.

7. International Data Transfers

soloph's primary data storage and processing infrastructure is located within or closely associated with the Philippine region. Where personal data is transferred to or processed by service providers outside the Philippines (for example, cloud infrastructure providers with international data centers), soloph ensures that appropriate safeguards are in place, including contractual clauses requiring the recipient to apply data protection standards equivalent to those required under RA 10173.

By using the soloph Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for service delivery, subject always to the protections described in this Policy.

8. Data Security

soloph implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the soloph platform
• Encrypted storage of all passwords using one-way hashing with salting (passwords are never stored or transmitted in plain text)
• Role-based access controls limiting staff access to personal data to those with a need to access it
• Regular security assessments and penetration testing of the soloph platform
• Secure, access-controlled data storage facilities
• Incident response procedures for detecting, containing, and reporting data breaches

In the event of a personal data breach that is likely to result in significant harm to affected data subjects, soloph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected data subjects as soon as reasonably practicable, as required by NPC Circular No. 16-03.

9. Data Retention

soloph retains your personal data for as long as your Account is active and for a minimum of five (5) years following account closure, as required by Republic Act No. 9160 (Anti-Money Laundering Act) and related PAGCOR record-keeping requirements. Certain categories of data (such as KYC documents and financial transaction records) may be retained for longer periods where required by specific regulatory obligations.

Gaming activity data and session logs are retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes. Communications data (support interactions) is retained for a minimum of two (2) years. Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, soloph will securely delete or anonymize such data.

10. Cookies & Tracking Technologies

The soloph website uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device by your web browser. soloph uses the following categories of cookies:

• Essential cookies — required for the Platform to function, including maintaining your login session, security tokens, and basic account functionality. These cannot be disabled.
• Performance cookies — collect anonymized data on how users interact with the Platform (page visit frequency, error logs, feature usage) to help us improve the service.
• Functional cookies — remember your preferences (such as language settings, last-played games, and display preferences) to personalize your experience.

You may manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain Platform features. soloph does not use third-party advertising cookies or sell cookie data to advertisers.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by soloph:

To exercise any of these rights, please contact soloph's Data Privacy Officer using the contact details in Section 15. We will respond to verifiable data subject requests within thirty (30) calendar days of receipt, as required by NPC regulations.

12. Children's Privacy

The soloph Platform is strictly for individuals aged twenty-one (21) years and above. soloph does not knowingly collect personal data from individuals under 21 years of age. The 21+ age requirement is enforced during account registration and KYC verification in compliance with PAGCOR regulations.

If soloph becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant Account, void all associated gaming activity, return any deposited funds to the originating payment method, and permanently delete the collected personal data. If you have reason to believe that an individual under 21 has registered on soloph, please notify our Data Privacy Officer immediately.

13. Third-Party Links

The soloph Platform may contain references to third-party services, particularly payment providers such as GCash and Maya. These third-party services operate under their own privacy policies, which are independent of soloph. soloph is not responsible for the privacy practices of third-party services and encourages you to review their privacy policies before providing personal data to those services. The soloph Privacy Policy applies solely to data processed by soloph in connection with the soloph Platform.

14. Changes to This Privacy Policy

soloph reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered users via the mobile number or contact information on file, or via a prominent notice on the soloph Platform, with a minimum of seven (7) days' notice before the changes take effect.

The date of the most recent revision is displayed at the top of this Policy. Your continued use of the soloph Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any amendment, you must cease using the Platform and request account closure prior to the effective date.

15. Contact & Data Privacy Officer

For questions, concerns, or requests related to this Privacy Policy or the exercise of your data subject rights under RA 10173, please contact soloph's Data Privacy Officer through the following channels:

• Email: support@soloph.co (subject line: "Data Privacy Inquiry")
• Live Chat: Available 24/7 via the soloph Platform — mention "DPO Request" at the start of your chat

All data privacy inquiries will be acknowledged within five (5) business days and resolved within thirty (30) calendar days of receipt, in accordance with NPC regulations. For complaints that cannot be resolved through our internal process, you may lodge a formal complaint with the National Privacy Commission of the Philippines.